Welcome to Mangalam LEARNING (www.mangalamlearning.com), a platform operated by KINDER 12 EDUTECH (OPC) PRIVATE LIMITED. At Mangalam Learning, we strive to provide the best educational experience. However, if you are unsatisfied with our services, the following refund policy applies:

1. Eligibility for Refund

• Refunds are only applicable to courses that have not been fully accessed or completed.
• Requests for refunds must be made within 7 days of enrollment.

2. Non-Refundable Items

• Downloadable resources and digital content once accessed.
• Courses purchased during promotional offers or discounts.
• Failure to attend or complete a course due to personal circumstances.

3. Special Considerations
   
   

   3.1 Technical Issues

• If you are unable to access a course due to technical issues on our end, please contact our support team immediately. Refunds or course extensions may be offered on a case-by-case basis.
  

  
  3.2 Disputed Payments

• If a payment dispute is raised through your bank or payment provider, it may delay the refund process. We recommend contacting us directly before initiating disputes.
  
  

  3.3 Exceptional Circumstances

• For exceptional cases (e.g., medical emergencies), refund requests will be reviewed with supporting documentation.

4. Process for Refunds

• Submit a refund request via [email protected] with proof of purchase and the reason for the request.
• Refunds will be processed after verifying the eligibility and usage of the course.
  
  

  4.1 Review Process

• Once a request is submitted, our team will review it within 3-5 business days.
• We may contact you for additional details or clarification.
  
  

  4.2 Approval or Denial

• Approved refunds will be processed as per the payment method used during purchase.
• Denied refund requests will include a clear explanation of the reason.

5. Payment Method and Timeline

• Refunds will be credited to the original payment method within 7-10 business days after approval.
• Processing times may vary depending on your payment provider.

6. Changes to Refund Policy
   

   Mangalam Learning reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via the website and will apply to purchases made after the updated policy’s effective date.

By purchasing any course or service on Mangalam Learning, you agree to this Refund Policy. We encourage you to review it periodically to stay informed.